XYSJ09 — 3.5 L Cat Water Fountain
Assembly, daily use, cleaning, filter replacement and troubleshooting.
Sovelivee Help Center
Find setup, cleaning and troubleshooting help for Sovelivee XYSJ09 3.5 L and XYSJ10 17 L fountains, plus SL-PFF replacement filters. Choose your product or task below, find your manual, or reach our support team.
Last reviewed: October 15, 2026
Find Your Manual Contact Support
Choose your product
Open the guide that matches your model. If you are unsure, use the product identification guidance or contact support with your order details.
XYSJ10 — 17 L Pet Water Fountain
Assembly, water-level checks, pump care, filter replacement and troubleshooting.
SL-PFF — Replacement Filter
Compatibility, filter preparation, replacement timing, care and troubleshooting.
Get help with a task
Go directly to the instructions for what you need to do. Select the matching model for fountain-specific steps.
Set up your fountain
Find the correct assembly, first-use and water-level instructions for your fountain.
Clean and care for your fountain
Find your model's maintenance schedule and instructions for cleaning the fountain, pump and sponge.
Prepare or replace a filter
Check SL-PFF compatibility, prepare a new cartridge and find replacement instructions. The filter guide also links to each fountain's fitting instructions.
Troubleshoot a problem
Open your model's checks for water-flow problems, indicator lights or filter issues.
Manuals and product documents
Use the manual directory to check the model, version and language references for your Sovelivee product. Download the matching PDF or open its online instructions.
Pet water tools
Use our pet water tools for estimates, measuring and planning. Browse the existing directory to choose a calculator or planner.
Orders, FAQs and contact
Order and store questions
For ordering, shipping, returns and general store questions, visit our FAQs.
Need more help?
If you cannot resolve an issue or need help with another Sovelivee product, use our Contact Us page or email support@sovelivee.com.
Include your product model, order details, a description of the issue and any checks already completed. Add photos or a video if available. For a filter issue, include the filter lot number if you have it.