Shipping policy

We aim to make your shopping experience as smooth as possible. Please read our shipping terms carefully to understand how your order will be processed and delivered.

Order Processing

  • Order Cutoff Time: 9:00 PM Pacific Time (PT)
  • Processing Time: All orders are processed within 0–2 business days after payment is confirmed. Orders placed after the cutoff time will begin processing the following business day. (Business days are Monday - Friday, excluding public holidays.)

You will receive a confirmation email once your order is shipped, along with a tracking number to monitor your delivery.

Shipping Rates & Delivery Times

We currently ship to the United States. Please refer to the table below for shipping costs and estimated delivery times:

Shipping Destination Shipping Fee Estimated Delivery Time
United States Free Shipping on All Orders 5-8 business days

Estimated delivery time: 5-8 business days.

(Please note: The estimated delivery time refers to the transit time after the 0-2 business days order processing period. Delivery times may vary depending on the courier service, customs clearance, or unforeseen circumstances.)

Shipping Methods

Depending on your location, we will deliver your package via reliable carriers such as USPS, FedEx, or UPS to ensure safe and timely delivery. While we cannot guarantee a specific carrier for every order, we always choose the best available option for your destination.

Customs & Import Duties

Our prices include applicable customs and import charges for most destinations. You will not be required to pay additional fees upon delivery unless your address falls under a designated remote area, in which case additional charges will be displayed at checkout. Unless otherwise stated, all posted prices include applicable taxes and duties.

Tracking Your Order

Once your package is dispatched, we will email you a tracking number so you can follow your shipment in real time.

Lost, Damaged, or Delayed Shipments

If your order is lost, arrives damaged, or is delayed beyond the estimated timeframe, please contact us immediately via Email: support@sovelivee.com or TEL: +1 (404) 664-6123. We will work directly with the courier to resolve the issue and keep you updated throughout the process.

Final Price & Delivery Terms

The final price and estimated delivery time displayed at checkout will prevail.