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Orders & Support
View FaqWe want every shopping experience to feel easy and joyful. Whether it’s your first order or a return visit, if you have any questions or need help, our team is here to listen with patience and respond quickly - making sure every special item reaches your furry friend with care.
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Shipping & Returns
View FaqWe know how exciting it is to receive something new for your pet. Every order is packed with love, shipped promptly, and offers flexible delivery options. If you ever need to make a return, our simple and friendly process ensures you can shop with complete confidence.
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Product Info
View FaqEvery product we offer is created with thought, love, and a deep understanding of pets’ needs. We provide detailed information about materials, features, and use so you can make the best choice for your furry companion - helping them stay happy, healthy, and comfortable.
Support FAQs
Orders & Support
How long will it take for my order to be processed?
We process most orders within 1–3 business days, and all orders within 1–7 days. You’ll receive a confirmation email once your order is on its way.
What are your customer support hours?
Our team is available Monday–Friday, 9:00 AM to 6:00 PM (local time) for live assistance. We also provide 24/7 email support so you can reach us anytime.
How can I contact your support team?
Currently, you can reach us via email for all inquiries. We’re working on adding live chat, phone, and social media support soon to serve you even better.
Can I modify or cancel my order after placing it?
Yes, you can modify or cancel your order after placing it. Please note, if your package has already shipped, address changes may delay delivery.
Is my payment information secure?
Absolutely. We use secure payment processing to keep your data safe. All transactions are encrypted, and we never store your payment details.
Will I get tracking updates for my order?
Yes, once your order ships, we’ll send you a tracking link so you can follow your package’s journey. We also provide after-sales support if you have any concerns.
Support FAQs
Shipping & Returns
How long does shipping take?
Orders are processed within 1–7 days, with most shipped in 1–3 business days. Delivery usually takes 7–21 days, depending on the destination and shipping method.
Which countries do you ship to?
We currently ship to the United States and countries within Europe.
What shipping methods do you use?
Shipping methods vary by product. Some items ship via air freight for faster delivery, while others may ship by sea freight.
Do you offer free shipping?
Yes, all our products include free shipping. The exact shipping details will be shown at checkout.
What is your return policy?
We offer a 45-day return window for items with quality issues or that do not meet expectations. Products must be unused and in resalable condition.
Who pays for return shipping?
If the return is due to a product quality issue, we cover the return shipping costs.
What if my order is lost or damaged?
If your package is lost or damaged during transit, we will file a claim with the shipping company and send you a replacement.
Product FAQs
Product Info
Are your products safe for pets?
Yes. All our products are designed and tested to ensure safety, using pet-friendly materials and features that minimize the risk of injury during use.
How do I know if a product is suitable for my pet’s size?
Each product page includes detailed sizing guides and specifications. We recommend measuring your pet before purchasing to ensure the perfect fit.
Can your products be used for all dog and cat breeds?
Most of our items are adjustable and suitable for a wide range of breeds. Please check individual product descriptions for specific compatibility details.
What materials do you use?
We use high-quality, durable, and often waterproof or weather-resistant materials to ensure long-lasting performance, even in outdoor environments.
Do your products require special maintenance?
Some items may require hand-washing or occasional cleaning with mild soap and water. Care instructions are provided with each product to help extend its lifespan.
What makes your products different from others?
Our designs combine functionality, comfort, and style, created with a genuine passion for animal welfare. We aim to offer solutions that enhance the bond between pets and their humans.
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